Job Title: Senior Desktop Support Officer

Security Clearance: Must be an Australian Citizen with the ability to obtain Baseline clearance

Duration: Initial 6 months with 2 x 6-month extensions

Industry: Information Technology

Functional Expertise: Information and Communication Technology

Sub-functional Expertise: Desktop and End-User Support

Location of work: VIC, NSW

Working arrangements: Onsite support required

Closing date: 9AM Wednesday, 17th December 2025

Description:

Our client is seeking a Senior Desktop Support Officer to join their ICT Operations Branch, providing high-level customer service and technical support across the organisation. You will be part of the ICT Support team but will primarily work onsite supporting the NMI ICT Program and Infrastructure Projects team. This role will involve both project-based support and business-as-usual operations across multiple sites, contributing to security uplift, system rollouts, and end-user support.

Responsibilities:

• Work with multiple project teams to support ICT security uplift and project deliverables

• Provide advanced technical support and device rollout services

• Deliver Level 2 ICT support for desktop hardware, software, peripherals, and video conferencing systems

• Offer onsite support across multiple NMI locations

• Provision and manage ICT equipment for staff and maintain asset register accuracy

• Collaborate with Level 3 ICT teams and external vendors for system upgrades and hardware support

• Monitor ICT tasks and incidents, ensuring SLA adherence

• Develop knowledge base articles to support continuous improvement

• Engage with lab managers and enablement teams to resolve issues and deliver quality service

Requirements:

• Demonstrated experience in Level 2 ICT support, including hardware and software troubleshooting

• Experience delivering project-based technical support and information gathering

• Proven customer service and stakeholder engagement skills

• Strong problem-solving, organisational, and strategic thinking abilities

• Familiarity with service management and performance tracking practices

• Ability to develop documentation and manage knowledge resources

• Experience in a dynamic ICT support environment

Key Capabilities:

• ICT project and operational support

• End-user support and incident management

• Knowledge base development and process improvement

• Stakeholder and vendor collaboration

• Asset and performance management

Essential Criteria:

• Customer service support: Level 4 (SFIA)
  Monitors service delivery, applies standards to resolve/escalate issues, and delivers technical briefings.

• Incident management: Level 4 (SFIA)
  Handles, prioritises, and investigates incidents, contributes to process improvement.

• Performance management: Level 4 (SFIA)
  Guides colleagues, monitors performance, provides coaching, and fosters team relationships.

• Quality assurance: Level 4 (SFIA)
  Conducts assessments, reviews compliance, and recommends corrective actions.

• Stakeholder relationship management: Level 4 (SFIA)
  Manages issues and feedback, supports stakeholder engagement plans, and enhances relationships.

How to apply:

Please submit your application including your resume and a completed application form addressing the essential and desirable criteria. Ensure your application highlights your experience and any relevant certifications.

Job Title: Senior ServiceNow Software Developer

Security Clearance: Must be able to obtain Negative Vetting Level 1

Duration: Initial 12 months with 1 x 12-month extension

Industry: Information Technology

Functional Expertise: Software Development

Sub-functional Expertise: ServiceNow Development

Location of work: ACT, SA

Working arrangements: WFH arrangements may be considered after 6 months

Closing date: 9AM Friday, 12 December 2025

Description:

Our client is seeking a Senior ServiceNow Software Developer to support the development, configuration, and maintenance of their Enterprise Service Management and Workflow Automation Platform. This role involves working closely with the Technical Lead to deliver solutions for the upcoming financial year's work plan, while also supporting platform functionality and guiding platform growth.

Responsibilities:

• Develop, configure, and customise the ServiceNow platform based on business requirements
• Collaborate with teams to identify and prioritise needs
• Assess requirements and leverage ServiceNow’s existing capabilities before considering custom builds
• Write and maintain efficient JavaScript code
• Perform code reviews and quality checks
• Develop scoped applications, flows, scripts, and UI elements
• Provide expert guidance on platform development
• Deliver presentations and demonstrations for stakeholders
• Troubleshoot and resolve technical issues
• Produce and execute test cases
• Document functionality and maintain development records
• Stay updated on emerging ServiceNow trends
• Conduct internal knowledge transfers

Requirements:

• Minimum 3+ years’ experience in ServiceNow development
• ServiceNow CSA (Certified Systems Administrator)
• Skilled in scripting, workflows, and integrations
• Experience with out-of-the-box ServiceNow configuration
• Strong problem-solving and analytical skills
• Excellent verbal and written communication abilities
• Proven capability to work both independently and in team environments

Key Capabilities:

• Platform development and configuration
• Business analysis and stakeholder engagement
• Quality assurance and documentation
• Technical support and knowledge sharing

Essential Criteria:

• Minimum 3+ years’ experience in ServiceNow development
• Minimum ServiceNow CSA (Certified Systems Administrator)
• Proficiency with ServiceNow development, such as scripting, workflows, and integrations
• Proficiency and demonstrated experience with ServiceNow out-of-the-box application configuration
• Proven problem-solving and analytical abilities, including the ability to develop innovative solutions and form sound judgments
• Strong interpersonal skills, with the ability to liaise effectively with stakeholders both verbally and in writing, and a proven capability to work independently as well as collaboratively

Desirable Criteria:

• ServiceNow CIS (Certified Implementation Specialist) or greater
• Experience with software development methodologies such as Agile or Waterfall
• Familiarity and/or training with IT Service Management (ITSM) and IT Operations Management (ITOM) processes
• Familiarity, experience and/or training with ServiceNow Procurement related applications and/or development of Procurement workflow

How to apply:

Please submit your application including your resume and a completed application form addressing the essential and desirable criteria. Ensure your application highlights your experience and any relevant certifications.

Job Title: Lead Risk and Compliance Cyber Governance

Security Clearance: Must be able to obtain Baseline

Duration: Initial 12 months with 2 x 12-month extensions

Industry: Information Technology

Functional Expertise: Cyber Security Compliance

Sub-functional Expertise: Governance, Risk and Compliance (GRC)

Location of work: ACT

Working arrangements: Hybrid

Closing date: 9AM Thursday, 11 December 2025  

Description:

Our client is seeking a Cyber Security Compliance Specialist to support the assessment and accreditation of new and upgraded systems. The successful candidate will be responsible for ensuring systems meet required cyber security standards in line with internal processes and relevant frameworks including the Information Security Manual (ISM), Protective Security Policy Framework (PSPF), and Information Security Registered Assessors Program (IRAP). The role involves close collaboration with technical and non-technical stakeholders to provide advice and deliver supporting security documentation.

Responsibilities:

• Lead the production of security accreditation documentation including SOA, SRMP, SSP, and Certification Reports

• Manage Authority to Operate Framework (AtOF) assessments, ensuring timely completion while managing multiple concurrent assessments

• Communicate security concepts and controls to both technical and non-technical audiences

• Provide informed security advice to stakeholders and senior executives

• Act on direction from the Cyber Security Manager and IT Security Advisor within the Cyber team

• Resolve compliance issues and address vulnerabilities by coordinating with internal teams

• Facilitate discussions to reach consensus on security decisions

• Complete security assessments using the organisation’s IT service management risk system

Requirements:

• Minimum 5 years of experience in cyber security compliance within Government

• Demonstrated experience developing and managing risk assessments per ISM compliance

• In-depth understanding of ISM, PSPF, and IRAP frameworks

• Strong communication and stakeholder engagement skills

• Ability to manage and prioritise multiple tasks simultaneously

• Experience working in Microsoft technology environments

Key Capabilities:

• Expertise in cyber governance, risk and compliance

• Proficient in developing accreditation documentation

• Strong stakeholder consultation and negotiation skills

• Experience in ICT security within large, complex environments

• Familiarity with security frameworks and Government policies

Essential Criteria:

• 5 years’ experience as a cyber security compliance specialist and demonstrated experience in relation to the detailed skill set (outlined above).

• Experience working in large complex ICT environments with a focus on Microsoft technologies, and the ability to consult with a range of both technical and non-technical personnel.

• Extensive knowledge of Australian Government Policies and frameworks relating to Government Services.

• Ability to handle multiple assessments at any given point and excellent attention to detail.

Desirable Criteria:

• Five years prior experience in writing and managing risk assessments per ISM compliance in Government.

How to apply:

Please submit your application including your resume and a completed application form addressing the essential and desirable criteria. Ensure your application highlights your experience and any relevant certifications.

Job Title: Senior Service Manager Expert

Security Clearance: Must have NV2 (TSPV preferred)

Duration: Initial 12 months with 2 x 12-month extensions

Industry: Information Technology

Functional Expertise: Service Management

Sub-functional Expertise: ITSM Strategy & Governance

Location of work: Canberra, ACT

Working arrangements: Onsite

Closing date: 9AM Friday, 12 December 2025

Description:

Our client is seeking a highly experienced Senior Service Manager Expert (Senior EL2 equivalent) to provide strategic IT Service Management (ITSM) advice, drive governance reforms, and shape policy frameworks across the organisation. The successful candidate will lead change and incident management strategies, support service improvement initiatives, and contribute to developing professional ITSM career pathways. This position is responsible for delivering expert-level guidance across leadership, projects, and operational teams in a complex environment.

Responsibilities:

• Review, develop, and implement organisational-level ITSM strategy and policy

• Provide advisor-level guidance to leadership and project teams on ITSM frameworks

• Design and embed effective change and incident management practices

• Ensure consistent adherence to standards across the organisation

• Coordinate cross-functional teams during major incidents to support rapid service recovery

• Develop plans and provide strategic support for organisational change initiatives

• Monitor risk, lead mitigation efforts, and ensure compliance with regulatory frameworks

• Prepare high-level documentation including briefs, reports, and submissions for executive review

• Engage and influence stakeholders to achieve strategic alignment and buy-in

• Build organisational capability in ITSM and support professional development pathways

Requirements:

• Expertise in ICT service strategy, governance, and operations

• Strong leadership and stakeholder engagement skills

• Proven ability to lead organisation-wide change initiatives

• In-depth understanding of risk and compliance within ICT environments

• Advanced knowledge of incident and change management processes

• Exceptional communication and documentation capabilities

Key Capabilities:

• Strategic leadership and policy development

• Organisational collaboration and stakeholder engagement

• Governance and risk management expertise

• Deep knowledge of ITIL and service frameworks

• Capacity to drive service maturity across complex environments

Essential Criteria:

• Demonstrated ability to lead and contribute to the review, development and implementation of organisational-level IT service management strategy and ITSM policy.

• Demonstrated experience successfully negotiating and implementing organisational-level governance and process change across business, technical and senior stakeholder groups.

• Demonstrated ability to shape and direct ICT incident management and/or ICT change management strategy and process adoption across organisational boundaries.

• Demonstrated ability to develop, implement and manage systems of control that effectively surface and treat risk.

Desirable Criteria:

• Demonstrated ability to develop professional ITSM streams and career pathways.

• Demonstrated experience leading the delivery of shared IT services across a large organisation, catering to the individual needs of business units, establishing governance frameworks and reporting service performance.

• Demonstrated experience and advanced working knowledge of the ITIL framework, including practice interrelationships and implementation at scale across an organisation.

How to apply:

Please submit your application including your resume and a completed application form addressing the essential and desirable criteria. Ensure your application highlights your experience and any relevant certifications.

Job Title: Senior Automate Virtualise Infrastructure Engineer

Security Clearance: Ability to obtain Baseline (Not a must have requirement, candidate should be Australian Citizen with ability to obtain Baseline)

Duration: Initial 12 months with 1 x 12-month extension

Industry: Information Technology

Functional Expertise: Infrastructure Engineering

Sub-functional Expertise: Automation, Virtualisation, VMware Platforms

Location of work: ACT

Working arrangements: Flexible work generally supported in consultation with the hiring manager, subject to delivery requirements

Closing date: 9AM Thursday, 6 November 2025

Description:

Our client is seeking a Senior Infrastructure Engineer specialising in automation and virtualisation to support the Infrastructure Platforms team within a large government department. This role will be responsible for managing and developing key VMware and Aria infrastructure platforms to ensure stable and secure services for departmental and ministerial office staff.

Responsibilities:

• Manage and develop the Department’s Aria Automation, NSX, Aria Operations and Site Recovery Manager instances

• Maintain and enhance the Department’s VMware vSphere, Cloud Foundation environments and server infrastructure

• Produce technical documentation including design, build, and operations manuals

• Share knowledge with team members and mentor junior staff

• Support after-hours on-call requirements for on-premises infrastructure

Requirements:

• Experience with Aria Automation, Aria Orchestrator, VMware NSX, Aria Operations, Site Recovery Manager, VMware vSphere and Cloud Foundation

• Scripting and coding skills in PowerShell, PowerCLI, YAML, and JavaScript

• Ability to develop comprehensive technical documentation

• Strong communication and collaboration skills for stakeholder engagement and internal team support

Key Capabilities:

• Technical proficiency in virtualisation and automation platforms

• Effective written and verbal communication for technical presentations and coaching

• Ability to mentor and upskill junior team members

• Adaptability in a dynamic ICT operations environment

Essential Criteria:

• Demonstrated experience in a few of the following technologies:

  • Aria Automation

  • Aria Orchestrator

  • VMware NSX

  • Aria Operations

  • Site Recovery Manager

  • VMware vSphere and Cloud Foundation

• Demonstrated scripting and coding experience in a few of the following:

  • PowerShell

  • PowerCLI

  • YAML

  • JavaScript

• Ability to produce design, build and operations documents for processes and procedures

• Excellent communication (verbal and written) and collaboration skills to work with skilled technical people, including making presentations to staff and stakeholders and coaching staff

Desirable Criteria:

• Experience in administering Veeam Backup and Replication

How to apply:

Please submit your application including your resume and a completed application form addressing the essential and desirable criteria. Ensure your application highlights your experience and any relevant certifications.