Your search has found 32 jobs

Job Title: Systems Engineer

Security Clearance: NV2

Duration: Initial 14 months with 1 x 12-month extension

Industry: Information Technology

Functional Expertise: Systems Engineering

Sub-functional Expertise: Defence ICT and Maritime Systems

Location of work: ACT – MEB, Barton / APW

Working arrangements: Monday to Friday, standard 40-hour week. Occasional overtime by agreement. Interstate travel and shipboard access required.

Closing date: 9AM Tuesday, 29 April 2025

Description:

Our client is seeking a Systems Engineer to support the delivery and sustainment of warfighting networks and applications for Navy platforms under the SEA2273 sub-program. This role will be part of the Warfighting Networks and Applications Support Organisation (WSO) and will contribute to the development, operational deployment, and sustainment of integrated mission systems in line with Defence requirements.

Responsibilities:

  • Develop and execute detailed engineering plans aligned to Navy platform needs.

  • Engage constructively with stakeholders including NSG-SPO, ISSC, and NI&IWB.

  • Progress and facilitate approval of Request for Problem Resolutions (RPR).

  • Coordinate with Installation Managers for AD514-1 approvals.

  • Identify engineering risks and opportunities.

  • Provide specialist engineering advice and support.

  • Develop engineering documentation, control processes, and cost analysis for contractor work.

Requirements:

  • Bachelor of Engineering or related tertiary qualification.

  • Demonstrated experience in Defence as a Systems Engineer, particularly with project delivery.

  • Knowledge and experience with Royal Australian Navy (RAN) platforms.

  • Familiarity with AD514 engineering processes.

  • Strong interpersonal, communication, and stakeholder engagement skills.

  • Ability to physically access Navy ships during maintenance, requiring PPE and White Card.

  • DSN access capability.

  • Must comply with ITAR regulations.

Key Capabilities:

  • Systems engineering in Defence environments.

  • Project coordination and stakeholder liaison.

  • Risk management and process documentation.

  • Analytical and negotiation skills.

Essential Criteria:

  • Relevant tertiary qualification (e.g., Bachelor of Engineering).

  • Demonstrated experience working in Defence as a Systems Engineer.

  • RAN platform knowledge and experience.

  • Experience with Navy AD514 Engineering processes.

  • Strong communication, interpersonal and negotiation skills.

Desirable Criteria:

  • Experience in Defence maritime environment.

  • Experience in Defence Capability Lifecycle Projects.

  • Military/APS/Contractor experience with Ship Class SPOs and ISSCs.

  • Experience working with SEA2273.

How to apply:

Please submit your application including your resume and a completed application form addressing the essential and desirable criteria. Ensure your application highlights your experience and any relevant certifications.

Job type: Contract
Emp type: Full-time
Pay rate: negotiable
Job published: 23/04/2025

Job Title: Project Manager

Security Clearance: Must hold, or be able to obtain and maintain, a minimum of Baseline security clearance

Duration: Initial 6 months with 1 x 12-month extension

Industry: Information Technology

Functional Expertise: Portfolio, Program and Project Management

Sub-functional Expertise: Policy and Program

Location of work: Canberra, ACT

Working arrangements: Onsite with flexible or work from home arrangements permitted at the discretion of the client

Closing date: 9AM Wednesday, 30 April 2025

Description:

Our client is seeking an experienced Project Manager (EL1 equivalent) to join a dynamic team delivering a high-impact, fast-paced 12-month project. This role will support work across a wide range of work health and safety (WHS) policy areas. The successful candidate will play a key role in ensuring stakeholder engagement, procurement, project governance, and administrative support are delivered to a high standard throughout the project.

Responsibilities:

  • Lead stakeholder engagement, including scheduling and coordinating meetings or events

  • Accurately record and articulate stakeholder views and project updates for senior executives

  • Manage procurement processes to engage external consultants and specialists

  • Maintain and update project documents using internal project management tools

  • Manage a risk register and escalate project risks through internal governance mechanisms

  • Provide administrative and secretariat support to a key sub-committee

  • Use Microsoft Teams and other Microsoft tools to manage project deliverables

  • Undertake additional support tasks as directed to contribute to project success

Requirements:

  • Strong organisational and interpersonal skills for effective stakeholder engagement

  • Demonstrated experience managing risk registers, timelines, and project documentation

  • Ability to quickly learn and apply internal project management tools

  • Experience in managing procurement processes

  • Capability to support governance and secretariat functions

Key Capabilities:

  • Effective communication and stakeholder management

  • Proficiency with Microsoft Teams and related project tools

  • Ability to work autonomously and manage competing priorities

  • Strong writing skills for documentation and record-keeping

  • Flexibility and adaptability in a project-based environment

Essential Criteria:

  • Strong interpersonal and organisational skills

  • Experience with project documentation, procurement, and stakeholder engagement

How to apply:

Please submit your application including your resume and a completed application form addressing the essential criteria. Ensure your application highlights your experience and any relevant certifications.

Job type: Contract
Emp type: Full-time
Pay rate: negotiable
Job published: 23/04/2025

Job Title: Lead Data Engineer

Security Clearance: Minimum NV1 or the ability to obtain NV1 clearance

Duration: Initial 12 months with 2 x 12-month extensions

Industry: Information Technology

Functional Expertise: Data Engineering

Sub-functional Expertise: Big Data Technologies, Database Design, Data Analysis

Location of work: ACT

Working arrangements: Hybrid – onsite in Canberra with up to 3 days per week remote work negotiable after 6 months

Closing date: 9AM Tuesday, 29 April 2025

Description:

Our client is seeking a skilled Lead Data Engineer to support the delivery of critical data infrastructure and analytics capabilities. You will join a multidisciplinary team working on the enhancement of national data systems and reporting mechanisms, with a focus on improving data quality and accessibility.

Responsibilities:

  • Provide analytical support and data quality reporting across national systems

  • Collaborate with internal teams, stakeholders, and external partners

  • Design and analyse database queries, collection systems, analytics, and reporting mechanisms

  • Acquire, maintain, and manage datasets from varied sources

  • Provide guidance aligned to strategic ICT goals

  • Develop and maintain comprehensive data pipelines and infrastructure

  • Identify trends and improve operational processes

  • Support development and testing teams in delivering solutions

  • Deliver high-level briefings and documentation

Requirements:

  • Strong background in preparing, managing, and analysing large, complex datasets

  • Ability to identify and resolve code/data quality issues

  • Proven capability to prioritise and meet business and information needs

  • Expertise in improving internal processes and automating workflows

  • Competency in working with cross-functional teams and stakeholders

Key Capabilities:

  • Data pipeline architecture development

  • Use of batch and stream processing tools (e.g., Spark)

  • Data modelling and analytics across diverse data sources

  • Effective communication with senior executives and stakeholders

  • Advanced problem-solving and statistical analysis skills

Essential Criteria:

  • 3+ years’ demonstrated experience researching, selecting, and integrating Big Data technology stacks including batch/stream processing tools such as Spark and indexing technologies such as Elastic and Solr

  • Experience modelling, extracting, loading, and analysing data from diverse sources including flat files, SQL, and NoSQL; with advice on enhancing scalability and performance

  • Experience in stakeholder engagement, including inter-agency collaboration

  • Relevant tertiary qualifications or equivalent experience

  • Flexibility over the lifecycle of the engagement and consideration of environmental sustainability

How to apply:

Please submit your application including your resume and a completed application form addressing the essential and desirable criteria. Ensure your application highlights your experience and any relevant certifications.

Job type: Contract
Emp type: Full-time
Pay rate: negotiable
Job published: 22/04/2025

Job Title: Enterprise Architect

Security Clearance: Must be able to obtain Baseline

Duration: Initial 12 months with 2 x 12-month extensions

Industry: Information Technology

Functional Expertise: Architecture

Sub-functional Expertise: Enterprise, Solution, Application, and Business Architecture

Location of work: ACT | Hybrid

Working arrangements: Flexible working, with a minimum of 3 days a week in the office

Closing date: 9AM Thursday, 8 May 2025

Description:

Our client is seeking three experienced and business-focused Enterprise Architects to join their Enterprise Architecture team. This team is responsible for developing and supporting a Digital Enabling Architecture Practice. You will contribute to the strategic architectural direction, delivering enterprise solutions aligned with program goals and government frameworks. This role requires strong communication, leadership, and a deep understanding of multiple architecture domains.

Responsibilities:

  • Lead one or more Enterprise Architecture domains

  • Develop and maintain reference architectures, high-level designs, principles, and guardrails

  • Collaborate on current and future state architectures, strategies, and roadmaps

  • Provide documented and timely advice on complex digital architecture designs

  • Analyse business needs and systems to define future state architectures

  • Promote collaboration within the architecture community

  • Present to governance forums and stakeholders

  • Identify duplicated functions across initiatives

  • Develop evidence-based costing proposals

  • Support the Chief Enterprise Architect in maturing the architecture practice

Requirements:

  • Minimum 5 years' experience in relevant architecture domains

  • Ability to develop strategic architecture documentation

  • Strong leadership and communication capabilities

  • Experience in aligning system design with organisational standards and policies

  • Capability to facilitate collaboration and present technical ideas effectively

Key Capabilities:

  • Architecture development and governance

  • Stakeholder engagement and communication

  • Strategic thinking and analytical ability

  • Project alignment and compliance

  • Technical documentation and artefact creation

Essential Criteria:

  • At least 5 years’ experience in one or more Enterprise Architecture domains: Technical, Application, Solution, Business

  • Excellent interpersonal and communication skills with demonstrated stakeholder engagement including:

    • Describing options and trade-offs

    • Advising delivery teams on architecture guardrails

    • Engaging business and technical teams

  • Demonstrated experience ensuring system designs meet functional and non-functional requirements, align with strategies, standards, policies, and cybersecurity practices

  • Experience in system analysis and design, facilitating collaboration, presenting complex ideas clearly, and securing governance approval

  • Experience in developing architectural artefacts such as:

    • Current/future state diagrams

    • Roadmaps

    • Solution Architecture Designs

    • Standards, principles, and policies

    • Reference architecture

    • Value and capability maps

    • Architecture advisories and strategies

How to apply:

Please submit your application including your resume and a completed application form addressing the essential and desirable criteria. Ensure your application highlights your experience and any relevant certifications.

Job type: Contract
Emp type: Full-time
Pay rate: negotiable
Job published: 22/04/2025

Job Title: Lead Data Scientist

Security Clearance: TSPV

Duration: Initial 12 months with 1 x 12-month extension

Industry: Information Technology

Functional Expertise: Data Science and Analytics

Sub-functional Expertise: Data Modelling, Visualisation, Software Development

Location of work: ACT

Working arrangements: Candidates are required to work onsite.

Closing date: 9AM Monday, 28 April 2025

Description:

Our client is seeking a Lead Data Scientist to apply advanced analytics techniques and scientific principles to support decision-making, strategic planning and other business applications. The role requires proficiency in data science methodologies and tools, as well as a deep understanding of data management frameworks and ethical considerations.

Responsibilities:

  • Conduct analysis to define and solve complex data problems using various sources.

  • Apply Artificial Intelligence, machine learning, and predictive analytics for problem-solving and modelling.

  • Create and maintain test data, scenarios, and testing plans.

  • Advise on data generation, analysis methods and outcome interpretation.

  • Ensure ethical use of data and compliance with legislation and policy frameworks.

  • Manage data-related risks, balancing privacy/security with data utility.

  • Build relationships and engage stakeholders to deliver data-driven solutions.

  • Resolve issues using sound judgement and professional expertise.

  • Mentor less experienced team members and share technical knowledge.

  • Stay current on data domain knowledge and emerging trends.

Requirements:

  • Proficiency in Machine Learning, data classification, clustering, data mining, and data visualisation.

  • Experience with Python, ElasticSearch, Linux, and Apache NiFi.

  • Familiarity with Australian policy and regulatory frameworks for data.

Key Capabilities:

  • DTAN 4 – Data Modelling

  • DATS 5 – Data Science

  • VISL 4 – Data Visualisation

  • PROG 3 – Programming/Software Development

Essential Criteria:

  • Data modelling and design (Level 4 - SFIA): Investigates enterprise data requirements with some complexity and ambiguity. Plans modelling/design activities using suitable techniques. Guides others in use of data structures and components.

  • Data science (Level 5 - SFIA): Plans and drives all stages of data science/analytics solution development. Provides expert advice, chooses data sources and techniques, and reviews tool value and application. Contributes to related policies and standards.

  • Data visualisation (Level 4 - SFIA): Uses various visualisation techniques to design and automate content delivery. Selects appropriate methods and contributes to visual experimentation.

  • Programming/software development (Level 3 - SFIA): Designs, tests, and documents moderately complex programs/scripts. Applies standards, reports progress, and resolves development issues. Participates in code reviews.

How to apply:

Please submit your application including your resume and a completed application form addressing the essential criteria. Ensure your application highlights your experience and any relevant certifications.

Job type: Contract
Emp type: Full-time
Pay rate: negotiable
Job published: 22/04/2025

Job Title: IBM Engineers – IBB Maintain Services

Security Clearance: NV1

Duration: Initial 12 months with 1 x 12-month extension

Industry: Information Technology

Functional Expertise: Engineering – Systems & Infrastructure

Sub-functional Expertise: IBM Middleware and Security Platforms

Location of work: Canberra

Working arrangements: On-site

Closing date: 9AM Monday, 28 April 2025

Description:

Our client is seeking experienced IBM Engineers to support IBB Maintain Services across multiple IBM technologies. The role involves upgrading and migrating legacy IBM platforms to virtual environments, ensuring compliance with cybersecurity standards, and maintaining critical middleware and security services. This position is based in Canberra and requires NV1 clearance.

Responsibilities:

  • Upgrade and migrate IBM DataPower Gateway appliances from physical to virtual environments

  • Replace and upgrade IBM WebSphere MQ and IBM Integration Bus with the latest supported versions

  • Deploy and configure IBM App Connect Enterprise (ACE)

  • Install and migrate IBM Security Directory Suite (ISDS) and IBM Security Access Manager (ISAM)

  • Conduct firewall rule updates and request new VM provisioning

  • Manage testing phases including system, performance, and security validation

  • Coordinate with stakeholders for connectivity testing and service cutovers

  • Perform risk and compliance assessments in line with government cybersecurity frameworks

Requirements:

  • Proven experience in IBM middleware platforms (DataPower, MQ, ACE/IIB)

  • Experience with IBM security platforms (ISAM, ISDS)

  • Knowledge of virtualisation and Red Hat Enterprise Linux environments

  • Ability to perform firewall configurations and system migrations

  • Strong understanding of cybersecurity compliance and testing

  • Excellent documentation and communication skills

Key Capabilities:

  • IBM WebSphere MQ

  • IBM Integration Bus (IIB) / App Connect Enterprise (ACE)

  • IBM DataPower Gateway

  • IBM Security Directory Suite (ISDS)

  • IBM Security Access Manager (ISAM)

  • Red Hat Enterprise Linux (RHEL)

  • Virtualisation and system migration

  • Network and firewall configuration

  • Security and performance testing

Essential Criteria:

  • Demonstrated experience upgrading and migrating IBM DataPower Gateway appliances

  • Experience with IBM MQ, IIB/ACE installation and configuration

  • Ability to package software into RPM files and install via RPM

  • Experience with firewall rule configurations and managing IP address updates

  • Proven capability in migrating identity management systems like ISAM and ISDS

  • Experience with system cutover and integration testing

  • NV1 security clearance

How to apply:

Please submit your application including your resume and a completed application form addressing the essential criteria. Ensure your application highlights your experience and any relevant certifications.

Job type: Contract
Emp type: Full-time
Pay rate: negotiable
Job published: 22/04/2025

Job Title: Software Engineer (Developer)

Security Clearance: Must be able to obtain Negative Vetting Level 1

Duration: Initial 12 months with 2 x 12-month extensions

Industry: Information Technology

Functional Expertise: Software Engineering / Development

Sub-functional Expertise: Java, Spring Boot, Large Data Projects, Modern Web Frameworks, Cloud & Linux Systems

Location of work: ACT

Working arrangements: Hybrid – Onsite in Canberra required. Remote work (up to 3 days/week) negotiable after 6 months, subject to approval and policy.

Closing date: 9AM Tuesday, 29 April 2025

Description:

Our client is seeking an experienced Software Engineer (Developer) to contribute to a major national program that connects data to provide a comprehensive view of criminal activity. This role involves designing, developing, maintaining, and enhancing critical business systems, with an emphasis on software testing, documentation, stakeholder engagement, and collaborative development in a secure environment. The successful candidate will work closely with other ICT teams and stakeholders to support ongoing systems evolution and capability uplift.

Responsibilities:

  • Develop ICT solutions following established standards and practices

  • Support, maintain, and enhance business systems

  • Contribute to systems design and implementation

  • Document activities in accordance with internal policies

  • Assist the development team in achieving outcomes

  • Maintain strong stakeholder relationships

  • Evaluate and implement improvements to support agency direction

  • Conduct peer reviews, testing, and documentation

  • Apply and advocate best practices in software development and change management

  • Collaborate across teams and agencies to promote information sharing

  • Continuously improve software lifecycle processes

  • Undertake additional duties as directed

Requirements:

  • Extensive experience with Java and Spring Boot

  • Strong communication and interpersonal skills

  • Proven ability to work on large data projects

  • Familiarity with Elastic search/Solr, Kafka, and NoSQL databases

  • Experience with Javascript and frameworks like React, Vue, or Angular

  • Exposure to GraphQL, Nifi, Postgres, Neo4j, or IIR

  • Proficiency in Azure Cloud and Linux environments

  • Willingness to undergo security checks and clearances

Key Capabilities:

  • Technical software engineering and full lifecycle development

  • Complex problem-solving in large data environments

  • Stakeholder engagement and communication

  • Agile and collaborative team working

  • High-level documentation and compliance with development standards

Essential Criteria:

  • 5+ years working with Java and Spring boot as a software engineer in the ICT industry.

  • Strong interpersonal skills, including both oral and written communication, and strong stakeholder engagement skills with a demonstrated ability to quickly build trust and effectively manage expectations. This includes productive working relationships with technical teams and team members.

  • Experience working on large data projects and experience with technologies such as Elastic search/Solr, Kafka, NoSQL databases.

  • Experience with the following: • Javascript and frameworks such as React, Vue, or Angular
    • Any of the following technologies/frameworks: GraphQL, Nifi, Postgres, Neo4j, or IIR
    • Azure Cloud and Linux operating systems

  • Flexibility of the proposal over the lifecycle of the procurement and environmental sustainability of the goods or services

How to apply:

Please submit your application including your resume and a completed application form addressing the essential criteria. Ensure your application highlights your experience and any relevant certifications.

Job type: Contract
Emp type: Full-time
Pay rate: negotiable
Job published: 16/04/2025

Job Title: Senior Cloud & Automation Engineer

Security Clearance: Must be able to obtain Negative Vetting Level 1

Duration: Initial 12 months with up to 2 x 12-month extensions

Industry: Information Technology

Functional Expertise: Cloud Engineering / Infrastructure Engineering

Sub-functional Expertise: Automation, Infrastructure-as-Code (IaC), Scripting, Virtualisation

Location of work: ACT, QLD, SA, VIC

Working arrangements: The agency requires these services at the agency’s premises in: Canberra. Adelaide, Brisbane, and Melbourne will also be considered. Contractors must work from the specified office location for a minimum of 6 weeks before a WFHA will be considered

Closing date: 9AM Monday, 28 April 2025

Description:

Our client is seeking a Senior Cloud & Automation Engineer to support the automation and management of ICT infrastructure and applications. The successful candidate will work closely with business units to provide robust infrastructure solutions aligned with best practices and vendor requirements. This role plays a critical part in developing and maintaining the organisation's VMWare Aria platforms, ensuring efficient and secure digital service delivery.

Responsibilities:

  • Develop, maintain and support the automation of ICT infrastructure and applications

  • Manage and maintain the VMWare Aria Automation (vRA) platform

  • Design blueprints and workflows to streamline daily operational tasks

  • Develop scripts and code aligned with organisational standards

Requirements:

  • Proficiency in infrastructure management and automation

  • Experience with virtualisation and cloud infrastructure

  • Ability to write scripts using multiple programming languages

  • Strong collaborative and communication skills to liaise with stakeholders

Key Capabilities:

  • Strong knowledge of VMWare Aria Automation and Orchestrator

  • Proficient in VMWare vSphere

  • Skilled in SaltStack for configuration management

  • Programming skills in Javascript, Powershell and Python

  • Capable of delivering Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), and Anything-as-a-Service (XaaS) solutions

Essential Criteria:

  • Extensive knowledge and experience in:
    • VMWare Aria Automation
    • VMWare Aria Orchestrator
    • VMWare vSphere
    • SaltStack
    • Javascript, Powershell and Python scripting languages

Desirable Criteria:

  • Demonstrated experience in the delivery of IaaS, PaaS and XaaS with VMWare Aria Automation

  • Demonstrated experience developing complex workflows in VMWare Orchestrator

  • Demonstrated proficiency in Javascript, Powershell and Python

How to apply:

Please submit your application including your resume and a completed application form addressing the essential and desirable criteria. Ensure your application highlights your experience and any relevant certifications.

Job type: Contract
Emp type: Full-time
Pay rate: negotiable
Job published: 15/04/2025

Job Title: IT Infrastructure Engineer (Senior OpenShift Administrator)

Security Clearance: Must be able to obtain NV1

Duration: Initial 12 months with up to 2 x 12-month extensions

Industry: Information Technology

Functional Expertise: IT Infrastructure

Sub-functional Expertise: OpenShift / Kubernetes Administration

Location of work: ACT, NSW, QLD, SA, VIC

Working arrangements: Hybrid – Minimum 6 weeks onsite in Canberra, Adelaide, Brisbane, Melbourne or Sydney; work-from-home considered thereafter

Closing date: 9AM Friday, 25 April 2025

Description:

Our client is seeking a highly skilled and experienced IT Infrastructure Engineer to join their team in delivering critical services to support and manage OpenShift environments. The successful candidate will play a key role in designing, deploying, managing and troubleshooting Red Hat OpenShift clusters and working closely with cross-functional teams to ensure reliable and secure infrastructure.

Responsibilities:

  • Design, deploy, manage and troubleshoot OpenShift or other Kubernetes clusters in enterprise environments
  • Assist developers with deployment, scaling, and management of containerised applications using GitOps and CI/CD pipelines
  • Oversee OpenShift cluster management, including upgrades, configuration, resource allocation, and capacity planning
  • Develop Infrastructure as Code (IaC) using tools such as Ansible, Terraform or Helm
  • Ensure security compliance via vulnerability scanning, network segmentation, and role-based access control
  • Lead and mentor junior engineers, manage project timelines and deliverables
  • Collaborate with cross-functional teams to ensure business alignment and operational stability
  • Maintain comprehensive documentation and contribute to a shared knowledge base
  • Provide occasional out-of-hours support where required

Requirements:

  • Proven experience (5+ years) in system administration, with 3+ years in large-scale Kubernetes environments
  • Deep technical knowledge in OpenShift/Kubernetes, including networking, security and storage
  • Experience working in government or highly regulated environments
  • Red Hat Certified Specialist in OpenShift Administration (or willingness to obtain within 3-6 months)

Key Capabilities:

  • Kubernetes cluster administration and support
  • Infrastructure automation with Ansible, Terraform or Helm
  • Container security and role-based access control
  • CI/CD pipeline integration and GitOps
  • Leadership and mentoring within a technical team
  • Collaboration with diverse stakeholder groups
  • Technical documentation and best practice sharing

Essential Criteria:

  • Bachelor’s degree in Computer Science, IT, Software Engineering or related field, or demonstrated continuous professional experience of at least 5+ years in a large-scale ICT environment, and additionally 3+ years in a large-scale Kubernetes environment
  • At least 5+ years of system administration experience, including OpenShift/Kubernetes cluster administration
  • Extensive experience with Kubernetes administration (networking, security, storage, troubleshooting)
  • Experience in a government or highly regulated environment, demonstrating compliance with ISM and Essential 8 standards
  • Red Hat Certified Specialist in OpenShift Administration or equivalent certification, or willingness to obtain certification within 3–6 months

Desirable Criteria:

  • Certifications in Cloud Platforms (e.g., AWS, Azure, Google Cloud), Certified Kubernetes Administrator (CKA), or willingness to obtain within 3–6 months
  • Broad knowledge or experience across:
    • Kubernetes
    • Ansible
    • Helm
    • Python & Bash
    • CI/CD Pipelines
    • Git
    • Linux

How to apply:

Please submit your application including your resume and a completed application form addressing the essential and desirable criteria. Ensure your application highlights your experience and any relevant certifications.

Job type: Contract
Emp type: Full-time
Pay rate: negotiable
Job published: 14/04/2025

Job Title: Associate Customer Support Officer

Security Clearance: None

Duration: Initial 2 months with 1 x 12-month extension

Industry: Information Technology

Functional Expertise: Administration / Customer Service

Sub-functional Expertise: Certification and Records Support

Location of work: Coffs Harbour, NSW

Working arrangements: Onsite

Closing date: 9AM Friday, 25 April 2025

Description:

Our client is seeking an Associate Customer Support Officer to support certification processes for domestic seafarers. The successful candidate will work closely with the Certification Officer – Seafarer and key stakeholders, including industry groups and other internal divisions. This role plays a vital part in the administration of certification in accordance with Marine Order 505 and in providing clear and timely support to stakeholders.

Responsibilities:

  • Enter and maintain accurate data in customer records systems for domestic (near coastal) applications

  • Lodge, assess, and process certification applications

  • Verify certificates of competency issued domestically and internationally

  • Interpret and apply legislative instruments, procedures, and qualification instructions

  • Provide verbal and written support to stakeholders to promote compliance and understanding

  • Identify and implement process improvements and contribute to change management

  • Assist Seafarer Certification Services (SCS) teams across regional offices as required

  • Participate actively in team meetings and organisational initiatives

  • Uphold organisational values and code of conduct

Requirements:

  • Experience using Microsoft Office suite

  • Strong commitment to delivering quality outcomes on schedule

  • Familiarity with computerised records management systems (preferably Content Manager)

  • Proven administrative experience and/or relevant qualifications

  • Strong numerical, written, and verbal communication skills

  • Ability to explain complex information to a diverse audience

Key Capabilities:

  • Attention to detail

  • Ability to interpret complex data

  • Teamwork and collaboration

  • Initiative and motivation

  • Clear written and verbal communication

Essential Criteria:

  • Attention to detail. Ability to interpret complex data. Displays high work ethic to completing workload in a team environment. (Weight: 30%)

  • Teamwork and collegiate environment. Supporting others and contributing ideas. (Weight: 30%)

  • Shows resilience and motivation (Weight: 20%)

  • Be clear and accurate in written and verbal communication. (Weight: 20%)

How to apply:

Please submit your application including your resume and a completed application form addressing the essential criteria. Ensure your application highlights your experience and any relevant certifications.

Job type: Contract
Emp type: Full-time
Pay rate: negotiable
Job published: 14/04/2025