Job Title: Senior SASE Business Systems Analyst

Security Clearance: Not required

Duration: Initial 6 months with 1 x 6-month extension

Industry: Information Technology

Functional Expertise: Business Analysis

Sub-functional Expertise: Senior Technical Business Analysis

Location of work: ACT

Working arrangements: Hybrid

Closing date: 9AM Thursday, 3 September 2026

Description:

Our client is seeking a Senior SASE Business Systems Analyst to provide senior business analysis and stakeholder engagement capability for a secure access discovery and procurement readiness engagement.

The role will establish a clear, traceable requirements baseline that reflects organisational needs and supports a vendor-neutral future implementation procurement. This is an above-the-line advisory and discovery role and does not include detailed solution design, implementation, migration, operational transition or managed service delivery.

Responsibilities:

• Lead structured engagement with diverse stakeholders, including business owners, researchers, staff, students, network, cyber, identity, cloud, endpoint and service operations teams.
• Work closely with the SASE Architect to map current-state access processes, user journeys, technical flows, pain points and constraints.
• Plan, facilitate and document workshops and interviews; manage challenging stakeholder discussions and turn competing needs into transparent decisions, priorities and agreed requirements.
• Elicit, analyse, prioritise and document functional requirements for a future secure access model, including access scenarios, policy needs, reporting, support and service-level expectations.
• Define non-functional requirements covering performance, availability, resilience, scalability, security, compliance, usability, accessibility, operational support and service management.
• Develop clear user journeys, process maps, use cases, user stories and requirements catalogues for staff, students, researchers, privileged users, contractors and external partners.
• Undertake and coordinate data gathering activities, including user groups, applications, access patterns, sites, service dependencies and current-state constraints.
• Translate complex technical and operational findings into concise, decision-ready briefings for executives, project governance and non-technical stakeholders.
• Develop procurement-ready business and requirements artefacts, including requirements catalogues, technical schedules, evaluation criteria, acceptance conditions and vendor-response templates.
• Maintain requirements traceability and support management of scope, decisions, risks, issues, dependencies and change impacts with the Project Manager.
• Work collaboratively with an Architect or Business Analyst from another provider, the Change Manager and client teams, maintaining common artefacts, consistent messaging and an integrated delivery approach.
• Draw on provider reach-back capability where required, while remaining accountable for the quality and completeness of the role’s outputs.

Requirements:

• Significant senior-level business analysis experience across complex enterprise technology, security, infrastructure or digital transformation initiatives.
• Strong stakeholder engagement, facilitation and communication capability.
• Strong requirements elicitation, analysis and traceability capability.
• Ability to develop high-quality process maps, user journeys, use cases, user stories and requirements catalogues.
• Familiarity with secure access, networks, identity, cloud services, cyber security and operational support concepts.
• Ability to develop procurement-ready business and requirements artefacts.

Key Capabilities:

• Senior technical business analysis.
• Stakeholder engagement and workshop facilitation.
• Requirements elicitation, analysis, prioritisation and traceability.
• Process mapping and user journey development.
• Secure access, network, identity, cloud and cyber security concepts.
• Executive and governance communications.
• Procurement readiness and requirements documentation.

Essential Criteria:

• Significant experience as a Senior Technical Business Analyst or Senior Business Analyst on complex, enterprise wide technology, security, infrastructure or digital transformation initiatives.
• Outstanding stakeholder engagement, facilitation and communication skills, including confidence working with distributed, challenging or competing stakeholder groups.
• Demonstrated ability to explain technical topics in plain language, influence without formal authority, challenge assumptions constructively and build practical agreement.
• Strong requirements elicitation, analysis and traceability skills, including production of high-quality process maps, user journeys, use cases, user stories, requirements catalogues and procurement artefacts.
• Familiarity with secure access, networks, identity, cloud services, cyber security and operational support concepts sufficient to engage effectively with architects and technical specialists.
• Access to broader reach back capability within the provider organisation, particularly in enterprise business analysis, change, service design, procurement and technology transformation.

How to apply:

Please submit your application including your resume and a completed application form addressing the essential and desirable criteria. Ensure your application highlights your experience and any relevant certifications.

Job Title: Senior Project Manager

Security Clearance: Must be able to obtain Negative Vetting Level 1

Duration: Initial 12 months with up to 24 months of extensions

Industry: Information Technology

Functional Expertise: Project Management

Sub-functional Expertise: Technical Delivery Management

Location of work: Canberra, ACT preferred; Adelaide, SA; Brisbane, QLD; or Melbourne, VIC may be considered

Working arrangements: Hybrid. Flexible working arrangements may be considered, provided the successful candidate resides within reasonable travel time and distance of the selected capital city and can attend onsite in emergencies or to meet business requirements.

Closing date: 9AM Friday, 11 September 2026

Description:

Our client is seeking Senior Project Managers to plan and manage the delivery of technical projects and end-to-end services within product-focused teams. The role is responsible for overseeing technical execution, managing technical teams and ensuring timely project delivery aligned with business objectives.

The successful candidates will manage projects from inception through to closure, provide technical direction and leadership, manage delivery risks and support teams in resolving complex technical challenges.

Responsibilities:

• Identify key business objectives and provide solution recommendations while performing business proves and management consulting analysis.
• Manage scope of projects from inception to closure. Define, develop and manage implementation schedules and project budgets.
• Coordinate resources, prepare project teams for kick-off and ensure effective completion of project milestones, control project scope and mitigate risks.
• Ensure project consultants are delivering to configuration, development, and methodology standards.
• Ensure delivery processes are efficient and cost effective.
• Provide technical direction and leadership.
• Ensure technical teams adhere to industry best practices, standards and methodologies.
• Lead and manage technical teams including developers, engineers and other technical professionals.
• Identify and manage risks related to the technical delivery.
• Provide technical expertise and support teams to solve complex technical challenges.

Requirements:

• Knowledge and understanding of OpenShift container platform infrastructure.
• Knowledge and understanding of a broad range of Microsoft technologies.
• 3 to 5 years of Technical Delivery Management experience in a complex, high pressured ICT environment.

Key Capabilities:

• Project scheduling tools.
• Technical delivery management.
• Technical team leadership.
• Project scope, schedule and budget management.
• Risk management.
• Technical problem solving.

Essential Criteria:

• Financial management: Level 4 (SFIA)
  Monitors and maintains financial records to agreed requirements for compliance and audit. Assists with identifying and calculating process, service, project and component costs for financial planning and budgeting. Collates required financial data and reports for analysis and to facilitate decision-making.
• Organisational change management: Level 6 (SFIA)
  Defines and communicates the approach for change management for a significant part of the organisation. Initiates, plans and leads strategic, large and complex change management initiatives. Provides guidance and raises awareness to help change leaders demonstrate effective behaviours to deliver organisational change. Establishes feedback processes and leads analyses of change management successes. Enables continual improvements to change management methodology, tools and training necessary to enhance the maturity across the organisation.
• Project management: Level 6 (SFIA)
  Takes full responsibility for the definition, documentation and successful completion of complex projects. Adopts and adapts project management methods and tools. Ensures that effective project monitoring and control processes, change control, risk management and quality processes are employed and maintained. Monitors and controls resources, revenue and capital expenditures against the project budget. Manages the expectations of key project stakeholders.
• Requirements definition and management: Level 5 (SFIA)
  Plans and drives scoping, requirements definition and prioritisation activities for large, complex initiatives. Selects, adopts and adapts appropriate requirements definition and management methods, tools and techniques. Contributes to the development of organisational methods and standards for requirements management. Obtains input from, and agreement to requirements from a diverse range of stakeholders. Negotiates with stakeholders to manage competing priorities and conflicts. Establishes requirements baselines. Ensures changes to requirements are investigated and managed.
• Stakeholder relationship management: Level 5 (SFIA)
  Identifies the communications and relationship needs of stakeholder groups. Translates communications/stakeholder engagement strategies into specific activities and deliverables. Facilitates open communication and discussion between stakeholders. Acts as a single point of contact by developing, maintaining and working to stakeholder engagement strategies and plans. Provides informed feedback to assess and promote understanding. Facilitates business decision-making processes. Captures and disseminates technical and business information.

How to apply:

Please submit your application including your resume and a completed application form addressing the essential and desirable criteria. Ensure your application highlights your experience and any relevant certifications.

Job Title: Senior Smart IQ .NET Developer

Security Clearance: Must have Negative Vetting Level 1

Duration: Initial 12 months with 2 x 12-month extensions

Industry: Information Technology

Functional Expertise: Software Development

Sub-functional Expertise: Smart IQ / .NET Development

Location of work: ACT

Working arrangements: Onsite – Canberra based, 5 days in the office

Closing date: 9AM Wednesday, 9 September 2026

Description:

Our client is seeking experienced Senior Smart IQ .NET Developers to support the ongoing sustainment, enhancement and delivery of critical ICT applications and priority initiatives.

The roles require strong expertise in Smart IQ, Microsoft technologies, modern cloud platforms and full-stack application development. Successful candidates will develop and support enhancements and maintenance activities and provide shared, ongoing 24x7 on-call support.

Candidates will need to effectively manage multiple high-priority work items simultaneously and demonstrate a strong record of development within agile teams. The roles require proactive developers who can adapt to rapid change and continuous improvement while delivering tangible business outcomes.

Responsibilities:

• Develop and support application enhancements and maintenance activities.
• Provide shared, ongoing 24x7 on-call support, including after-hours, weekends and public holidays on an agreed roster basis.
• Undertake full-stack development using Smart IQ, Vue JS and .NET technologies.
• Manage multiple high-priority work items simultaneously.
• Contribute to business-as-usual sustainment activities and the delivery of strategic enhancements and projects.
• Work effectively within agile development teams and adapt to changing priorities and requirements.
• Apply Programming / Software Development (PROG) skills at SFIA Level 5.
• Apply Systems Design (DESN) skills at SFIA Level 5.

Requirements:

• 5+ years of Smart IQ and .NET development experience.
• Strong expertise in Smart IQ and Microsoft technologies, modern cloud platforms and full-stack application development.
• Proven development experience within agile teams.
• Ability to work effectively in dynamic environments and manage multiple high-priority work items.
• Availability to provide after-hours on-call support, including weekends and public holidays, on a shared roster basis.
• Certification in Smart IQ or related technologies.
• Relevant Microsoft certifications.
• Relevant cloud platform certifications.
• Experience and knowledge in leading ICT technical teams may be an advantage.

Key Capabilities:

• Smart IQ development and configuration.
• .NET development.
• Vue JS development.
• Full-stack application development.
• Enterprise integration solutions.
• Data modelling.
• Agile, Kanban and Scrum delivery.
• Development and configuration troubleshooting.
• Systems design.
• Cloud platforms and Microsoft technologies.

Essential Criteria:

• Advanced demonstrated experience developing customisations and/or integrating with external products using the Smart IQ product.
• Demonstrated experience to build and design enterprise level integration solutions.
• Demonstrated ability to build data models to business requirements.
• Demonstrated experience in tracking and progressing tasks using Agile, Kanban or Scrum Frameworks.
• Demonstrated experience in tracking and troubleshooting errors in development and configuration.

Desirable Criteria:

• Experience in providing technical assistance and end user troubleshooting.
• Extensive experience in configuring Smart IQ forms with the ability to build and modify custom objects, flows, permission sets, sharing and other related configuration and settings.
• Experience working in a government sensitive environment.

How to apply:

Please submit your application including your resume and a completed application form addressing the essential and desirable criteria. Ensure your application highlights your experience and any relevant certifications.

Job Title: Scrum Master

Security Clearance: Must be able to obtain Baseline

Duration: Initial 12 months with extensions up to a maximum of 24 months

Industry: Information Technology

Functional Expertise: Agile Delivery

Sub-functional Expertise: Scrum Master

Location of work: South Australia

Working arrangements: Hybrid. The successful candidate is required to work onsite on a full-time basis for the first 6 weeks. A hybrid flexible working arrangement may then be considered, provided their residential address is within reasonable travel time and distance of the work location to attend onsite in an emergency or to meet business requirements.

Closing date: 9AM Friday, 11 September 2026

Description:

Our client is seeking an experienced Scrum Master to support delivery teams, monitor and improve team performance, and apply agile methodologies to meet user needs. Working under limited direction, the Scrum Master will facilitate agile practices, remove blockers and support teams to maintain delivery throughput.

The role involves working closely with Delivery Managers, Product Owners, Software Architects, Project Managers, Analysts, Testers and Developers. The successful candidate will help teams establish and maintain velocity, negotiate priorities and goals, manage competing priorities and continuously improve agile ways of working.

Responsibilities:

• Build the team’s knowledge of agile values and principles, as well as techniques, processes and tools.
• In collaboration with the team, develop a mutually agreed social contract outlining team behaviours, practices and agile process rules.
• Plan and facilitate agile ceremonies including daily stand-ups, sprint planning, sprint reviews and retrospectives.
• Assist the Product Owner with reviewing and refining the product backlog, re-prioritising and re-assessing the relevance of tasks/stories to ensure alignment with agile principles.
• Anticipate and address/remove blockers and impediments so the team can remain focused on its goals.
• Negotiate with Product Owners and stakeholders to protect the team from external influences impacting their ability to meet agreed goals.
• Co-ordinate with other teams to manage dependencies and support delivery.
• Oversee new starters and support their smooth transition into the team.
• Help the team manage conflicts and challenges and improve team cohesion, motivation, dynamics and performance.
• Create an environment of trust and respect where issues or concerns can be raised safely.
• Ensure adherence to agreed agile process rules.
• Conduct agile rituals and events and actively contribute to communication and change activities involving stakeholders.
• Research agile trends, industry dynamics, frameworks and tooling to improve the team’s use of agile methodologies.
• Build team capability through coaching and mentoring.
• Facilitate teams and enable them to self-manage and self-organise.
• Develop and implement changes in workplace practices and business improvement strategies and assist the team to transition with change.

Requirements:

• Extensive experience as a Scrum Master.
• Ability to apply agile values, principles and practices under limited direction.
• Ability to support Product Owners in maintaining an appropriate backlog of prioritised work items.
• Ability to work within or across agile multi-disciplinary teams.
• Ability to guide individuals and teams in applying agile values, principles and practices.
• Ability to gain knowledge of the client’s software development lifecycle, tools, services, deployment procedures and cyber security policies.

Key Capabilities:

• Agile team facilitation and coaching.
• Scrum ceremonies and agile practices.
• Product backlog refinement and prioritisation.
• Blocker and impediment management.
• Stakeholder engagement and negotiation.
• Team performance, cohesion and conflict management.
• Continuous improvement and organisational change.
• Coaching and mentoring.
• Cross-team dependency management.

Essential Criteria:

• Measurement: Level 4 (SFIA) Identifies and prioritises appropriate measures, scales, and targets. Supports projects, functions or teams in the development of measurement methods. Specifies base and derived measures which support agreed information needs. Specifies how to collect and store the data for each required measure. Provides guidance on collection of data. Designs reports and reporting formats.
• Methods and tools: Level 4 (SFIA) Provides advice and guidance to support the adoption of methods and tools and adherence to policies and standards. Tailors processes in line with agreed standards and evaluation of methods and tools. Reviews and improves usage and application of methods and tools.
• Organisational facilitation: Level 5 (SFIA) Facilitates workgroups to deliver defined goals and outcomes. Provides support, guidance and suggestions to workgroups and teams to learn collaborative problem solving and improve their team performance. Creates shared responsibilities and sustainable agreements with the team. Implements and improves agreed team principles, practices, processes & ceremonies. Recognises and works with the strengths and constraints of team dynamics.

Desirable Criteria:

• Employee experience: Level 4 (SFIA) Supports assigned co-workers in areas of uncertainty, such as, organisational contacts, communication channels, processes, job expectations and manager relations.
• Specialist advice: Level 4 (SFIA) Provides detailed and specific advice regarding the application of their specialism to the organisation's planning and operations. Actively maintains knowledge in one or more identifiable specialisms. Recognises and identifies the boundaries of their own specialist knowledge. Where appropriate, collaborates with other specialists to ensure advice given is appropriate to the organisation's needs.

How to apply:

Please submit your application including your resume and a completed application form addressing the essential and desirable criteria. Ensure your application highlights your experience and any relevant certifications.

Job Title: Security Architect

Security Clearance: Must be able to obtain Negative Vetting Level 1 (NV1)

Duration: Initial 9 months with 2 x 12-month extensions

Industry: Information and Communications Technology (ICT)

Functional Expertise: Cyber Security Architecture

Sub-functional Expertise: Enterprise Security Architecture, Cloud Security, Security Assurance and Accreditation

Location of work: Canberra, ACT

Working arrangements: Hybrid. Candidates are required to work primarily onsite from the Canberra office. Remote work of up to two days per week may be negotiated after six months, subject to approval and applicable home-based work arrangements.

Closing date: 9AM Wednesday, 2 September 2026

Description:

Our client is seeking an experienced Security Architect to design, build and oversee security infrastructure, ensuring systems are resilient against threats. The role will provide security architecture leadership across enterprise ICT solutions, with a strong focus on Microsoft Azure, security assurance, accreditation, governance and compliance.

The successful candidate will have extensive experience delivering enterprise security architecture and cyber security outcomes within large and complex government or regulated environments. The role requires expertise in Australian Government security requirements, cloud security architecture, security operations integration, DevSecOps and stakeholder engagement.

Responsibilities:

• Support the definition of effective ICT security capabilities and solutions to meet capability and business requirements.
• Ensure solutions are fit for purpose from a security perspective and meet relevant security policies, accreditation frameworks and partner compliance requirements.
• Collaborate with enterprise solution and system architects, business stakeholders and delivery teams to drive holistic technology implementation.
• Support architecture strategies covering technology selection, system and solution architecture, development and deployment infrastructure, inter-program collaboration and implementation.
• Design and support implementation of security capabilities including federated Identity and Access Management, gateways and firewalls, Security Information and Event Management (SIEM), intrusion detection and prevention, threat and virus analysis, and encryption at rest and in transit on Azure Cloud.
• Coordinate security accreditation activities and develop key security documentation, including SSP Annex, SSP, SRMP and SOPS.
• Identify and communicate security risks and drivers to stakeholders.
• Identify technology solutions and development initiatives while maintaining a high-level, holistic view of security capabilities.
• Provide leadership to development and business specialists in delivering key security outcomes.
• Design and execute the transition of security management into service.
• Design and document security architecture components within the Technical Security Design.
• Deliver Security Architecture artefacts in accordance with applicable security accreditation frameworks.
• Provide advice supporting architectural decisions relating to technology selection, scope and security solution design.
• Manage architectural security risks, program security risks and security accreditation processes.
• Ensure alignment with enterprise security standards and strategies.

Requirements:

• Demonstrated experience designing and overseeing enterprise-wide ICT security solutions in a multi-agency environment.
• Ability to define programs of work that achieve tangible and measurable business benefits.
• Experience ensuring solutions meet applicable security policies and compliance requirements, including ISM and IRAP.
• Demonstrated ability to develop and manage security architecture technical designs.
• Experience engaging with enterprise security capabilities, including SIEM and SOC.
• Experience designing and supporting security capabilities using Scaled Agile and DevOps methodologies.
• Ability to obtain the required organisational suitability assessment prior to commencement.
• Hold or be willing to obtain an Australian Government NV1 security clearance.
• Ability to comply with applicable confidentiality and non-disclosure requirements prior to commencement.

Key Capabilities:

• Enterprise security architecture and cyber security.
• Microsoft Azure cloud security architecture.
• Protective security, security assurance and compliance.
• Security architecture design and governance.
• Zero Trust and defence-in-depth architecture.
• Security operations integration, including SOC, SIEM and SOAR.
• Threat detection, monitoring, incident response and vulnerability management.
• Agile, DevSecOps and Infrastructure-as-Code security practices.
• Automated security assurance, secure CI/CD, policy-as-code and cloud security guardrails.
• Senior stakeholder engagement and communication.

Essential Criteria:

• Demonstrated cyber security architecture experience
  • Minimum 8 years' experience delivering enterprise security architecture and cyber security outcomes in large and complex government or regulated environments.
  • Demonstrated ability to lead the design, assurance, and implementation of enterprise-wide ICT security solutions, including development of security roadmaps, architectural standards, and strategic security programs that deliver measurable business outcomes.
  • Minimum 5 years' experience in cloud security architecture, including at least 3 years designing and governing security architectures within Microsoft Azure.
  • Demonstrated experience designing enterprise-scale Azure environments, including hybrid cloud, multi-environment, and Protected-classification deployments.
• Protective Security and Compliance
  • Demonstrated experience designing and assuring solutions that meet Australian Government security requirements, including:
    • Information Security Manual (ISM).
    • Protective Security Policy Framework (PSPF).
    • IRAP assessment and accreditation processes.
    • Security accreditation requirements for Protected systems.
    • Security requirements associated with Systems of Government Significance and critical business systems.
  • Ability to translate security and compliance requirements into practical architecture patterns, controls, and implementation guidance.
• Security Architecture Design and Governance
  • Demonstrated ability to develop, maintain, and govern security architecture artefacts including:
    • Target and transitional security architectures.
    • Security design documentation.
    • Security patterns and standards.
    • Threat models and risk assessments.
    • Architecture decision records and security exceptions.
  • Demonstrated experience designing secure solutions using Azure security capabilities including:
    • Microsoft Entra ID.
    • Privileged Identity Management (PIM).
    • Conditional Access.
    • Azure Firewall.
    • Private Endpoints.
    • Key Vault.
    • Microsoft Defender for Cloud.
  • Ability to apply Zero Trust principles and defence-in-depth strategies across cloud platforms.
• Security Operations Integration
  • Experience integrating security architecture with enterprise security capabilities, including Security Operations Centres (SOC), SIEM, SOAR, threat detection, monitoring, incident response, and vulnerability management functions.
• DevSecOps and Secure Delivery
  • Demonstrated experience embedding security controls within Agile, DevSecOps and Infrastructure-as-Code delivery practices.
  • Experience implementing automated security assurance, secure CI/CD pipelines, policy-as-code, and cloud security guardrails.
• Stakeholder Engagement and Communication
  • Proven ability to engage effectively with senior executives, enterprise architects, program delivery teams, vendors, security assessors, and operational stakeholders.
  • Strong written and verbal communication skills, including the ability to present complex security concepts and risks to both technical and non-technical audiences.

Desirable Criteria:

• Relevant industry and Microsoft certifications, such as:
  • Microsoft Certified: Cybersecurity Architect Expert (SC-100).
  • Microsoft Certified: Azure Security Engineer Associate (AZ-500).
  • Microsoft Certified: Azure Solutions Architect Expert (AZ-305).
  • CISSP/CCSP/CISM etc.
• Experience with architecture frameworks and methodologies, including: TOGAF/SABSA/AGAF/NEAF etc.
• Experience supporting IRAP assessments, security accreditation activities, and authority-to-operate (ATO) processes.
• Knowledge of contemporary security frameworks including Zero Trust, NIST Cybersecurity Framework, Essential Eight, and CIS Controls.

How to apply:

Please submit your application including your resume and a completed application form addressing the essential and desirable criteria. Ensure your application highlights your experience and any relevant certifications.

Job Title: ICT Project Officer

Security Clearance: Baseline

Duration: Initial 3 months with 1 x 3-month extension

Industry: Information Technology

Functional Expertise: ICT

Sub-functional Expertise: ICT Support

Location of work: Barton, ACT

Working arrangements: 100% office-based

Closing date: 9AM Friday, 28 August 2026

Description:

Our client is seeking an ICT Project Officer to provide frontline ICT support services to staff in Australia and overseas. The role is responsible for responding to helpdesk requests, resolving routine ICT issues, maintaining accurate service records, and supporting the deployment and management of ICT equipment.

The position contributes to the delivery of reliable and customer-focused ICT services while supporting broader ICT projects and operational activities. The role requires strong communication skills, sound problem-solving abilities and a commitment to delivering high-quality customer service.

Responsibilities:

• Provide ICT support for hardware, software, network, account and device issues.
• Triage, resolve and escalate service requests and incidents in line with service levels.
• Administer user accounts, systems, devices, software and ICT asset records.
• Support ICT projects, upgrades, testing, rollouts and implementation activities.
• Prepare and update ICT procedures, user guides and knowledge articles.
• Liaise with staff, vendors and service providers to support ICT service delivery.
• Identify recurring issues and contribute to service and process improvements.
• Support cyber security controls, patching, access management and incident reporting.
• Maintain user and building ICT hardware in a 100% office-based environment.

Requirements:

• Current minimum Baseline is essential.
• Demonstrated experience providing responsive ICT support in the Australian Public Service, troubleshooting technical issues, supporting users, maintaining ICT systems and contributing to reliable service delivery in a Microsoft on-prem & cloud environment.
• Demonstrated ability to analyse ICT issues, apply sound judgement, identify risks, develop practical solutions, and make recommendations that improve systems, processes, or user outcomes.
• Demonstrated ability to communicate clearly with technical and non-technical stakeholders, providing advice and supporting users with ICT issues.
• Demonstrated ability to manage competing priorities, monitor progress, meet deadlines, support ICT projects or operational tasks, and deliver quality outcomes in a busy service environment.
• Demonstrated ability to work collaboratively, support team capability, act with professionalism and integrity, follow ICT security and governance requirements, and contribute positively to APS workplace culture.

Key Capabilities:

• Frontline ICT support and troubleshooting.
• Hardware, software, network, account and device support.
• Microsoft on-premises and cloud environments.
• ICT service request and incident management.
• User, device, software and ICT asset administration.
• ICT project, upgrade, testing and rollout support.
• Cyber security controls, patching and access management.
• Stakeholder communication and customer service.
• Problem-solving and service improvement.

Essential Criteria:

• Demonstrated experience providing responsive ICT support in the Australian Public Service, troubleshooting technical issues, supporting users, maintaining ICT systems and contributing to reliable service delivery in a Microsoft on-prem & cloud environment.
• Demonstrated ability to analyse ICT issues, apply sound judgement, identify risks, develop practical solutions, and make recommendations that improve systems, processes, or user outcomes.
• Demonstrated ability to communicate clearly with technical and non-technical stakeholders, providing advice and supporting users with ICT issues.
• Demonstrated ability to manage competing priorities, monitor progress, meet deadlines, support ICT projects or operational tasks, and deliver quality outcomes in a busy service environment.
• Demonstrated ability to work collaboratively, support team capability, act with professionalism and integrity, follow ICT security and governance requirements, and contribute positively to APS workplace culture.

Desirable Criteria:

• Experience in Active Directory on premise and Azure AD
• Demonstrated understanding of ITIL principles

How to apply:

Please submit your application including your resume and a completed application form addressing the essential and desirable criteria. Ensure your application highlights your experience and any relevant certifications.

Job Title: Software Engineer/Developer

Security Clearance: Must have TSPV

Duration: Fulltime Permanent role

Industry: Information Technology

Functional Expertise: Software Engineering

Sub-functional Expertise: Application Development

Location of work: Scoresby, VIC, Australia

Working arrangements: Onsite

Closing date: 9AM Thursday, 23 October 2025

Description:

Our client is seeking Software Engineers/ Developers to support a range of classified programs within a secure environment. These full-time permanent role is based in Scoresby, VIC and involve working with mission-critical systems that span multiple areas of software engineering. You’ll join a collaborative and cross-functional team that values innovation and continuous improvement.

Responsibilities:

• Design and develop innovative software solutions to complex challenges

• Collaborate across functional and domain boundaries to deliver compelling outcomes

• Lead or participate in agile activities such as story mapping and estimation

• Integrate and deploy complex systems using SecDevOps methodologies

• Undertake UI/UX development and refinement

• Research and prototype emerging technologies

• Contribute to or lead customer engagements, demonstrations, and innovation initiatives

Requirements:

• Bachelor's Degree in Software Engineering, Computer Science, or Electrical Engineering (with relevant software engineering experience)

• Experience integrating with external systems/applications (REST API, JSON/XML)

• Familiarity with open-source technologies such as NiFi, Kafka, Elastic (ELK) Stack, and Solr

• Proficiency with CI/CD tools and Infrastructure as Code (e.g. Ansible, Jenkins, Git)

• Strong Java development skills and experience with related frameworks

• Experience with containerisation tools such as Docker and Kubernetes

• Proficiency using Atlassian tools including JIRA and Confluence

Key Capabilities:

• Software design and development

• Agile methodologies and estimation

• DevOps and SecDevOps integration

• UI/UX development

• Containerisation and automation

• Cross-functional collaboration

• Innovation and technical prototyping

Essential Criteria:

• Please provide a cover letter supporting your suitability for this role.

How to apply:

Please submit your application including your resume and a completed application form addressing the essential and desirable criteria. Ensure your application highlights your experience and any relevant certifications.

Job Title: Scrum Master

Security Clearance: Must have TSPV

Duration: Fulltime Permanent role

Industry: Information Technology

Functional Expertise: Agile Delivery

Sub-functional Expertise: Scrum Mastery

Location of work: Canberra, ACT

Working arrangements: Onsite

Closing date: 9AM Thursday, 23 October 2025

Description:

Our client is seeking an experienced Agile Scrum Master to join a small, collaborative team operating in a secure environment. This is a full-time permanent opportunity based on-site in Canberra, working closely with both the product development team and customer product owners. The role will involve maintaining team performance, facilitating Agile ceremonies, and helping foster a culture of continuous improvement.

Responsibilities:

• Facilitate and coordinate Scrum ceremonies including daily stand-ups, sprint planning, sprint reviews, and retrospectives

• Identify and remove obstacles impacting team performance

• Communicate project development status, risks, and issues to relevant stakeholders

• Monitor key performance indicators (KPIs) to support timely and quality delivery

• Ensure adherence to the Scrum framework and Agile principles

• Coach and mentor team members to support continuous improvement

Requirements:

• Certification in Agile methodologies (Certified Scrum Master or Professional Scrum Master)

• Strong collaboration and interpersonal skills for cross-functional teamwork

• Experience using Atlassian JIRA and Confluence

Key Capabilities:

• Agile project management

• Stakeholder communication

• Problem solving and impediment resolution

• Team coaching and mentoring

• Performance tracking and reporting

Essential Criteria:

• Please provide a cover letter supporting your suitability for this role.

How to apply:

Please submit your application including your resume and a completed application form addressing the essential and desirable criteria. Ensure your application highlights your experience and any relevant certifications.