Security Clearance: Must be able to obtain Negative Vetting Level 1 (candidates holding an active Baseline clearance at commencement and able to obtain NV1 may be considered)

Duration: Initial 12 months with 1 x 12-month extension

Industry: Information Technology

Functional Expertise: Service Design

Sub-functional Expertise: Human-Centred Design (HCD)

Location of work: ACT

Working arrangements: Hybrid

Closing date: 9AM Monday, 8 June 2026

Description:

Our client requires a Service Designer to design end-to-end digital services that meet user needs while aligning with organisational capabilities, policies, analytics platforms and strategic objectives. The role applies human-centred design methodologies including user research, persona development, journey mapping, service blueprinting and usability evaluation to deliver accessible, operationally viable and effective services.

Responsibilities:

• Plan and facilitate user research activities including contextual interviews, observation, co-design workshops and usability testing.
• Synthesise research findings into personas, empathy maps, needs statements and insight reports.
• Create current-state and future-state journey maps that visualise end-to-end user experiences across channels.
• Develop service blueprints linking user experiences with business processes, data flows, systems and supporting capabilities.
• Translate service blueprints into high-level requirements and epic/feature hierarchies for delivery teams.
• Collaborate with product owners, business analysts and architects to align services with organisational capabilities and technology strategies.
• Co-design and prototype service concepts using iterative design approaches.
• Conduct heuristic evaluations and usability testing, documenting findings and recommendations.
• Define and contribute to the measurement of user satisfaction, service quality KPIs and accessibility compliance.
• Ensure services comply with digital service standards, WCAG 2.1 AA accessibility requirements and inclusive design principles.
• Develop and maintain service design artefacts, design histories, service patterns, interaction models and governance documentation.
• Contribute to benefits identification and outcomes measurement.
• Maintain awareness of information handling and classification requirements relevant to design activities.

Requirements:

• Knowledge of analytics platforms, data visualisation and business intelligence tools as service contexts.
• Experience using Visio, Figma, Miro or equivalent tools.
• Knowledge of service delivery and ITIL practices.
• Experience working within Agile delivery environments including SAFe, Scrum and Lean UX.
• Knowledge of Australian Digital Service Standards and WCAG 2.1 AA accessibility requirements.
• CBAP, IIBA certification or equivalent business analysis credential.
• Qualifications in Service Design, Human-Computer Interaction, UX Design or a related discipline.

Key Capabilities:

• User research and analysis.
• User experience analysis and design.
• Service blueprinting and journey mapping.
• Requirements definition and management.
• Business situation analysis.
• Accessibility and usability evaluation.
• Stakeholder engagement and collaboration.
• Agile delivery practices.
• Design thinking and human-centred design methodologies.

Essential Criteria:

• SFIA Code: URCH (User Research), Level 4 – Plans and conducts user research using qualitative and quantitative methods; synthesises findings into actionable insights; selects appropriate methods for intelligence practitioner and user groups. Produces evidence-based findings to inform service and product decisions.
• SFIA Code: UNAN (User Experience Analysis), Level 4 – Conducts UX analysis across service touchpoints; analyses user behaviour, mental models and pain points; communicates design implications with evidence to delivery teams and senior stakeholders. Selects and applies methods, provides expert guidance and assurance, and defines standards and tools to support consistent user centred practice.
• SFIA Code: HCEV (User Experience Design), Level 4 – Designs end-to-end service experiences and interactions. Creates personas, journey maps, service blueprints, interaction prototypes and design system components. Iteratively tests and refines designs with users. Produces prototypes, iterates based on feedback, and ensures designs consider usability, accessibility, security and performance requirements.
• SFIA Code: USEV (User Experience Evaluation), Level 4 – Evaluating experiences and validating usability, accessibility and security requirements. Selects evaluation techniques, conducts evaluations, interprets results and prioritises issues. Recommends remedial actions and feeds findings into design and research cycles.
• SFIA Code: REQM (Requirements Definition & Mgmt), Level 4 – Translates user research and service blueprints into requirements; defines service-level user stories, acceptance criteria and design requirements; manages HCD requirements through agile sprint cadences.
• SFIA Code: BUSA (Business Situation Analysis), Level 4 – Investigates current service context under guidance; documents as-is workflows, user journeys and capability gaps; identifies candidate service improvement opportunities. Investigating business situations to identify problems, opportunities and improvement actions, works with stakeholders to investigate situations with complexity and ambiguity. Applies structured analysis techniques, identifies root causes and constraints, and produces evidence-based recommendations and options for decision making.

Desirable Criteria:

• Business analysis skills: process mapping, requirements documentation, backlog management.
• Business process improvement (BPRE): workflow redesign; operational process transformation from a service design lens.
• Business Modelling: process and capability modelling in support of service blueprint development.
• Experience designing services for law enforcement, intelligence or national security environments.

How to apply:

Please submit your application including your resume and a completed application form addressing the essential and desirable criteria. Ensure your application highlights your experience and any relevant certifications.

Job Title: Test Engineer

Security Clearance: Must have TSPV

Duration: Initial 12 months with extension options

Industry: Information Technology

Functional Expertise: Testing / Quality Assurance

Sub-functional Expertise: System, Performance, and Automation Testing

Location of work: Melbourne

Working arrangements: Onsite

Closing date: ASAP

Description:

Our client is seeking experienced Test Engineers to support the delivery of a new data centre capability within a major Federal Government program. The successful candidate will work in a dynamic and fast-paced environment, translating customer requirements into test solutions, managing defects, and ensuring successful test outcomes through collaboration with cross-functional teams.

Responsibilities:

• Translate customer requirements into efficient and effective test solutions while balancing technical, schedule, and cost constraints
• Review and assess the testability of requirements
• Develop and execute test plans, test cases, and procedures for different stages of testing
• Analyse test results, manage defects, and prepare detailed reports
• Collaborate with internal teams to solve technical issues and deliver successful outcomes

Requirements:

• Demonstrated hands-on experience in data centre environments
• Strong background in performance and load testing of software components, subsystems, and systems
• Expertise in managing test requirements, traceability, and documentation using test management tools
• Familiarity with systems engineering practices including V&V (Verification & Validation), performance, and resilience testing
• Experience with test automation integrated within CI/CD pipelines

Key Capabilities:

• Data centre operations and testing
• Performance and load testing methodologies
• Test management tools and documentation
• Systems engineering and V&V processes
• CI/CD integration for automated testing

Essential Criteria:

• Hands-on experience in a data centre environment
• Extensive background in performance and load testing for software components, subsystems, and systems
• Expertise in test requirements management, traceability, and documentation using test management tools
• Familiarity with systems engineering practices and V&V, performance, and resilience testing
• Experience with test automation in CI/CD pipelines

How to apply:

Please submit your application including your resume and a completed application form addressing the essential and desirable criteria. Ensure your application highlights your experience and any relevant certifications.