Job Description

Job Title: Manager Training Service Managers

Security Clearance: Top Secret Positive Vetting

Duration: Initial 12 months with 2 x 12-month extensions

Industry: Information Technology

Functional Expertise: ICT Training

Sub-functional Expertise: Technology Training & Instructional Design

Location of work: ACT

Working arrangements: Onsite

Closing date: 9AM Thursday, 26 February 2026

Description:

Our client is seeking experienced Training Service Managers to support the rollout of ICT projects as part of a major digital transformation initiative. This role is integral to enabling staff to effectively adopt new technologies by delivering tailored training programs and building digital capability across the organisation.

Responsibilities:

• Deliver in-person and virtual technology training sessions for a broad range of users
• Develop high-quality training materials including guides, presentations and e-learning modules
• Conduct training needs assessments and work with stakeholders to understand requirements
• Provide practical support and technical troubleshooting during training sessions
• Assess training outcomes and improve delivery based on feedback and performance data
• Stay current with new technologies and incorporate best practice adult learning techniques

Requirements:

• Demonstrated experience designing and delivering technology training
• Proficiency in using and explaining complex digital systems and tools
• Ability to create engaging, fit-for-purpose training content
• Strong communication and facilitation skills
• Collaborative approach with a focus on training impact and effectiveness
• Adaptable, with problem-solving capabilities in training environments
• Ongoing commitment to learning and innovation in digital education

Key Capabilities:

• ICT training delivery
• Instructional design
• Stakeholder engagement
• Communication and facilitation
• Problem-solving and adaptability
• Continuous learning mindset

Essential Criteria:

• Training Delivery Expertise: Demonstrated experience in designing and delivering technology training programs for diverse audiences.
• Technical Knowledge: Strong understanding of relevant software, systems, and digital tools, with the ability to explain complex concepts clearly.
• Instructional Design Skills: Ability to develop engaging training materials, including presentations, guides, and e-learning content.
• Communication, Stakeholder Engagement and Facilitation: Excellent verbal and written communication skills, with proven ability to facilitate interactive sessions. Experience collaborating with business units to identify training needs and measure effectiveness.
• Adaptability and Problem-Solving: Capability to tailor training approaches to different learning styles and troubleshoot technical issues during sessions.
• Continuous Learning: Commitment to staying current with emerging technologies and best practices in adult learning.

How to apply:

• Please submit your application including your resume and a completed application form addressing the essential and desirable criteria. Ensure your application highlights your experience and any relevant certifications.