Job Description
Job Title: Manager Training Service Managers
Security Clearance: Top Secret Positive Vetting
Duration: Initial 12 months with 2 x 12-month extensions
Industry: Information Technology
Functional Expertise: ICT Training
Sub-functional Expertise: Technology Training & Instructional Design
Location of work: ACT
Working arrangements: Onsite
Closing date: 9AM Thursday, 26 February 2026
Description:
Our client is seeking experienced Training Service Managers to support the rollout of ICT projects as part of a major digital transformation initiative. This role is integral to enabling staff to effectively adopt new technologies by delivering tailored training programs and building digital capability across the organisation.
Responsibilities:
- Deliver in-person and virtual technology training sessions for a broad range of users
- Develop high-quality training materials including guides, presentations and e-learning modules
- Conduct training needs assessments and work with stakeholders to understand requirements
- Provide practical support and technical troubleshooting during training sessions
- Assess training outcomes and improve delivery based on feedback and performance data
- Stay current with new technologies and incorporate best practice adult learning techniques
Requirements:
- Demonstrated experience designing and delivering technology training
- Proficiency in using and explaining complex digital systems and tools
- Ability to create engaging, fit-for-purpose training content
- Strong communication and facilitation skills
- Collaborative approach with a focus on training impact and effectiveness
- Adaptable, with problem-solving capabilities in training environments
- Ongoing commitment to learning and innovation in digital education
Key Capabilities:
- ICT training delivery
- Instructional design
- Stakeholder engagement
- Communication and facilitation
- Problem-solving and adaptability
- Continuous learning mindset
Essential Criteria:
- Training Delivery Expertise: Demonstrated experience in designing and delivering technology training programs for diverse audiences.
- Technical Knowledge: Strong understanding of relevant software, systems, and digital tools, with the ability to explain complex concepts clearly.
- Instructional Design Skills: Ability to develop engaging training materials, including presentations, guides, and e-learning content.
- Communication, Stakeholder Engagement and Facilitation: Excellent verbal and written communication skills, with proven ability to facilitate interactive sessions. Experience collaborating with business units to identify training needs and measure effectiveness.
- Adaptability and Problem-Solving: Capability to tailor training approaches to different learning styles and troubleshoot technical issues during sessions.
- Continuous Learning: Commitment to staying current with emerging technologies and best practices in adult learning.
How to apply:
- Please submit your application including your resume and a completed application form addressing the essential and desirable criteria. Ensure your application highlights your experience and any relevant certifications.