Job Title: Business Analyst

Security Clearance: Must have NV1

Duration: Initial 12 months with 2 x 12-month extensions

Industry: Government

Functional Expertise: Business Analysis

Sub-functional Expertise: Business Process Improvement and Requirements Management

Location of work: ACT

Working arrangements: Hybrid. Onsite in Canberra required, with potential remote work (2–3 days per week) after 6 months subject to approval.

Closing date: 9AM Friday, 15 April 2026

Description:

Our client is seeking an experienced Business Analyst to support a range of complex programs and initiatives focused on capability uplift. The role will involve working closely with business areas to understand current processes, identify opportunities for improvement, and develop solution options that support informed decision-making.

The successful candidate will play a key role in analysing business needs, documenting requirements, and contributing to the delivery of improved processes, systems, and outcomes.

Responsibilities:

• Analyse and redesign business processes to improve efficiency, effectiveness, and enable automation
• Elicit, analyse, and document business requirements, data flows, and system interactions
• Develop business artefacts including process models, data models, requirements, business cases, and capability blueprints
• Assess feasibility of process and system changes and recommend appropriate solutions
• Facilitate stakeholder workshops and support decision-making on complex business problems
• Support delivery of business process improvements in collaboration with project and delivery teams
• Build stakeholder relationships and provide clear briefings and documentation
• Ensure documentation complies with project management and governance standards
• Contribute to continuous improvement of business analysis practices
• Represent the work area at meetings and forums
• Participate in communities of practice
• Undertake occasional interstate travel if required

Requirements:

• Demonstrated experience as a Business Analyst supporting complex programs or initiatives
• Strong ability to analyse business processes and identify improvement opportunities
• Experience in eliciting and documenting business and system requirements
• Ability to develop high-quality business artefacts and documentation
• Experience facilitating workshops and engaging with stakeholders
• Strong communication and stakeholder management skills
• Ability to assess solution options and support informed decision-making

Key Capabilities:

• Business process analysis and improvement
• Requirements elicitation and management
• Stakeholder engagement and communication
• Problem-solving and analytical thinking
• Development of business and technical documentation
• Collaboration across multidisciplinary teams

Essential Criteria:

• Business Analyst - Stakeholder relationship management: Level 4 (SFIA) Deals with problems and issues, managing resolutions, corrective actions, lessons learned, and the collection and dissemination of relevant information. Implements stakeholder engagement/communications plan. Collects and uses feedback from customers and stakeholders to help measure the effectiveness of stakeholder management. Helps develop and enhance customer and stakeholder relationships.
• Business process improvement: Level 5 (SFIA) Manages the execution of business process improvements. Analyses and designs business processes to identify alternative solutions to improve efficiency, effectiveness and exploit new technologies and automation. Develops graphical models of business processes to facilitate understanding and decision-making. Assesses the feasibility of business process changes and recommends alternative approaches. Selects, tailors and implements methods and tools for improving business processes at programme, project or team level. Contributes to the definition of organisational policies, standards, and guidelines for business process improvement.
• Requirement’s definition and management: Level 4 (SFIA) Defines and manages scoping, requirements definition and prioritisation activities for initiatives of medium size and complexity. Contributes to selecting the requirements approach. Facilitates input from stakeholders, provides constructive challenge and enables effective prioritisation of requirements. Establishes requirements base-lines, obtains formal agreement to requirements, and ensures traceability to source.
• Business situation analysis: Level 4 (SFIA) Investigates business situations where there is some complexity and ambiguity. Adopts holistic view to identify and analyse problems and opportunities. Contributes to the selection of the approach and techniques to be used for business situation analysis. Conducts root cause analysis and identifies recommendations for improvements. Engages and collaborates with operational stakeholders.

Desirable Criteria:

• Business modelling: Level 3 (SFIA) Conversant with techniques covering the full range of modelling situations. Models current and desired scenarios as directed. Selects appropriate modelling techniques for meeting assigned objectives. Gains agreement from subject matter experts on models produced. Reviews resulting models with stakeholders and resolves identified issues.
• Prior experience in an intelligence or law-enforcement agency is valuable but not essential. Please note whether you have prior experience working within the Intelligence community: this could include cross agency stakeholder engagement, including policing and or other government agencies more broadly, e.g. experience in agencies such as Department of Home Affairs. What role did you play, and note the number of years and level of experience.

How to apply:

Please submit your application including your resume and a completed application form addressing the essential and desirable criteria. Ensure your application highlights your experience and any relevant certifications.