Job title: 1 ICT Project Officer
Job type: Contract
Emp type: Full-time
Pay interval: Hourly
Pay rate: negotiable
Job published: 18/08/2026

Job Description

Job Title: ICT Project Officer

Security Clearance: Baseline

Duration: Initial 3 months with 1 x 3-month extension

Industry: Information Technology

Functional Expertise: ICT

Sub-functional Expertise: ICT Support

Location of work: Barton, ACT

Working arrangements: 100% office-based

Closing date: 9AM Friday, 28 August 2026

Description:

Our client is seeking an ICT Project Officer to provide frontline ICT support services to staff in Australia and overseas. The role is responsible for responding to helpdesk requests, resolving routine ICT issues, maintaining accurate service records, and supporting the deployment and management of ICT equipment.

The position contributes to the delivery of reliable and customer-focused ICT services while supporting broader ICT projects and operational activities. The role requires strong communication skills, sound problem-solving abilities and a commitment to delivering high-quality customer service.

Responsibilities:

  • Provide ICT support for hardware, software, network, account and device issues.
  • Triage, resolve and escalate service requests and incidents in line with service levels.
  • Administer user accounts, systems, devices, software and ICT asset records.
  • Support ICT projects, upgrades, testing, rollouts and implementation activities.
  • Prepare and update ICT procedures, user guides and knowledge articles.
  • Liaise with staff, vendors and service providers to support ICT service delivery.
  • Identify recurring issues and contribute to service and process improvements.
  • Support cyber security controls, patching, access management and incident reporting.
  • Maintain user and building ICT hardware in a 100% office-based environment.

Requirements:

  • Current minimum Baseline is essential.
  • Demonstrated experience providing responsive ICT support in the Australian Public Service, troubleshooting technical issues, supporting users, maintaining ICT systems and contributing to reliable service delivery in a Microsoft on-prem & cloud environment.
  • Demonstrated ability to analyse ICT issues, apply sound judgement, identify risks, develop practical solutions, and make recommendations that improve systems, processes, or user outcomes.
  • Demonstrated ability to communicate clearly with technical and non-technical stakeholders, providing advice and supporting users with ICT issues.
  • Demonstrated ability to manage competing priorities, monitor progress, meet deadlines, support ICT projects or operational tasks, and deliver quality outcomes in a busy service environment.
  • Demonstrated ability to work collaboratively, support team capability, act with professionalism and integrity, follow ICT security and governance requirements, and contribute positively to APS workplace culture.

Key Capabilities:

  • Frontline ICT support and troubleshooting.
  • Hardware, software, network, account and device support.
  • Microsoft on-premises and cloud environments.
  • ICT service request and incident management.
  • User, device, software and ICT asset administration.
  • ICT project, upgrade, testing and rollout support.
  • Cyber security controls, patching and access management.
  • Stakeholder communication and customer service.
  • Problem-solving and service improvement.

Essential Criteria:

  • Demonstrated experience providing responsive ICT support in the Australian Public Service, troubleshooting technical issues, supporting users, maintaining ICT systems and contributing to reliable service delivery in a Microsoft on-prem & cloud environment.
  • Demonstrated ability to analyse ICT issues, apply sound judgement, identify risks, develop practical solutions, and make recommendations that improve systems, processes, or user outcomes.
  • Demonstrated ability to communicate clearly with technical and non-technical stakeholders, providing advice and supporting users with ICT issues.
  • Demonstrated ability to manage competing priorities, monitor progress, meet deadlines, support ICT projects or operational tasks, and deliver quality outcomes in a busy service environment.
  • Demonstrated ability to work collaboratively, support team capability, act with professionalism and integrity, follow ICT security and governance requirements, and contribute positively to APS workplace culture.

Desirable Criteria:

  • Experience in Active Directory on premise and Azure AD
  • Demonstrated understanding of ITIL principles

How to apply:

Please submit your application including your resume and a completed application form addressing the essential and desirable criteria. Ensure your application highlights your experience and any relevant certifications.