Job Description

Job Title: Service Desk Analyst

Security Clearance: Must have Negative Vetting Level 1 (NV1)

Duration: Initial 12 months with any number of extensions, each not exceeding 12 months

Industry: Information Technology

Functional Expertise: Service Desk / End User Computing

Sub-functional Expertise: Microsoft Intune, Microsoft Entra ID, Mobile Device Management (MDM), Android mobile devices and endpoint security

Location of work: ACT

Working arrangements: Onsite, with at least 4 days on site for team meetings and stakeholder meetings

Closing date: 4PM Friday, 2 October 2026

Description:

Our client is seeking a Service Desk Analyst to support end users of IT systems and services. The role involves assisting users and support staff to resolve reported issues, provisioning new IT services and equipment, and managing faulty and obsolete end-user equipment.

The role requires strong expertise in Microsoft Entra ID, Microsoft Intune, Mobile Device Management (MDM), Android mobile devices and endpoint security. The successful candidate will contribute to the delivery of a secure and modern endpoint management platform.

Responsibilities:

• Designing, configuring, and managing a fleet of Android-based mobile devices using Microsoft Intune MDM capabilities.
• Administering and supporting Microsoft Entra ID, including identity governance, conditional access, authentication policies, group management, device registration, and integration with endpoint management services.
• Managing Azure services underpinning Microsoft Intune, Microsoft Entra ID, associated services, and secure connectivity components, including proxy services and managed endpoint internet access solutions.
• Configuring and managing application protection policies, device compliance policies, device configuration profiles, security baselines, and endpoint security controls within Intune.
• Troubleshooting complex technical issues relating to Microsoft Intune, Microsoft Entra ID, endpoint security and mobile devices.
• Recording and maintaining documentation, configuration records, and operational procedures in accordance with our client's policies and governance requirements.

Requirements:

• Microsoft Intune administration, including device enrolment, device compliance, application deployment, MDM, endpoint security, and policy management.
• Microsoft Entra ID administration, including conditional access, identity protection, authentication methods, device identity, RBAC, and application integration.
• Management and support of Android mobile devices.
• Windows and Linux operating systems.
• Relevant tertiary qualifications or industry certifications.
• Minimum five (5) years' experience in a similar role, with significant hands-on responsibility for Microsoft Intune and Microsoft Entra environments.
• High-level communication skills, both written and verbal.
• Proven ability to work collaboratively within multidisciplinary teams and complex stakeholder environments.
• NV1 security clearance, or the ability to obtain one.

Key Capabilities:

• Microsoft Intune administration.
• Microsoft Entra ID administration.
• Mobile Device Management (MDM).
• Android mobile device management and support.
• Endpoint security.
• Windows and Linux operating systems.
• Azure services supporting endpoint and identity management.
• Technical troubleshooting.
• Documentation and configuration management.
• Collaboration within multidisciplinary teams and complex stakeholder environments.

How to apply:

Please submit your application including your resume and a completed application form addressing the essential and desirable criteria. Ensure your application highlights your experience and any relevant certifications.