Job title: Two (2) Support Field Infrastructure Engineer
Job type: Contract
Emp type: Full-time
Pay interval: Hourly
Pay rate: negotiable
Job published: 19/10/2026

Job Description

Job Title: Support Field Infrastructure Engineer (2 Positions)

Security Clearance: Must be able to obtain Baseline

Duration: Initial contract to 30 June 2027 with 2 x 12-month extensions

Industry: Information Technology

Functional Expertise: ICT Infrastructure Engineering

Sub-functional Expertise: Data Centre Infrastructure, Systems Design, Technical Support, Incident Management and Infrastructure Operations

Location of work: Queensland (QLD) or South Australia (SA). Applicants from other Australian capital cities may also be considered.

Working arrangements: Hybrid – Successful applicants must work full-time on site for the first 3 months or until they understand the ICT landscape, requirements and project objectives. Flexible working arrangements may be considered thereafter, subject to approval and operational requirements. Contractors must work on site at their primary location for at least 3 days per week. Applicants from other Australian capital cities may be considered, provided they are based at an approved office location. Remote working expenses, including travel, accommodation and utilities, are the contractor's responsibility.

Closing date: 9AM Tuesday, 20 October 2026

Description:

Our client is seeking two experienced Support Field Infrastructure Engineers to support the implementation, management, maintenance and improvement of complex ICT infrastructure environments.

The successful candidates will provide technical expertise across physical, virtual, networking and cloud infrastructure, ensuring the reliability, security and operational efficiency of systems supporting digital services.

The roles involve coordinating infrastructure activities, supporting ICT project delivery, managing technical changes and resolving complex incidents. Candidates will work closely with project managers, technical specialists and business stakeholders to ensure infrastructure solutions meet operational requirements and established technical standards.

The positions require experience in infrastructure design, installation, configuration, troubleshooting and data centre operations, with a strong focus on service improvement, technical documentation and adherence to ICT governance frameworks.

Responsibilities:

  • Provide technical advice and guidance to project teams, business representatives and stakeholders on ICT infrastructure solutions.

  • Identify and implement service improvements to enhance infrastructure reliability, security, supportability, operational efficiency and user experience.

  • Coordinate and deliver infrastructure projects and technical activities within agreed timeframes.

  • Collaborate with Project Managers to define, schedule and manage technical deliverables.

  • Identify and manage infrastructure risks, issues and opportunities.

  • Coordinate, implement and oversee infrastructure changes, ensuring compliance with technical standards and operational procedures.

  • Lead major incident response and recovery activities to minimise service disruptions.

  • Troubleshoot complex technical issues across infrastructure environments.

  • Conduct root cause analysis of critical incidents and implement appropriate corrective and preventative measures.

  • Schedule, prioritise and manage technical tasks and resource requirements.

  • Review and approve technical change activities.

  • Oversee data centre infrastructure activities, including rack allocation, power utilisation and cabling.

  • Develop and maintain infrastructure architecture documentation, operational designs, technical standards and procedures.

  • Support the installation, configuration, maintenance and decommissioning of ICT infrastructure components.

  • Transfer technical knowledge and skills to internal staff and maintain documentation in accordance with organisational recordkeeping requirements.

  • Ensure all technical deliverables meet agreed quality, performance and operational requirements.

Requirements:

  • Ability to obtain a Baseline security clearance.

  • Experience implementing, managing and supporting physical, virtual, networking or cloud infrastructure.

  • Demonstrated technical expertise in ICT infrastructure operations, systems installation and troubleshooting.

  • Experience investigating technical incidents, conducting root cause analysis and implementing preventative measures.

  • Understanding of infrastructure architecture, systems design and operational procedures.

  • Experience coordinating infrastructure changes and supporting technical project delivery.

  • Ability to assess and improve infrastructure availability, reliability, maintainability and serviceability.

  • Experience preparing technical documentation, operational procedures and infrastructure designs.

  • Ability to collaborate effectively with project managers, technical teams and business stakeholders.

  • Knowledge of data centre infrastructure, including rack allocation, power utilisation and cabling.

  • Experience with ITIL Foundation or higher, Microsoft certifications or Cisco certifications would be advantageous.

  • Familiarity with technical drafting tools such as AutoCAD and Visio would be advantageous.

  • Ability to work within established ICT governance frameworks and comply with relevant organisational policies and standards.

Key Capabilities:

  • ICT Infrastructure Engineering: Ability to implement, configure, maintain and support physical, virtual, network and cloud infrastructure.

  • Infrastructure Design and Architecture: Experience developing infrastructure solutions, technical designs and operational documentation.

  • Data Centre Operations: Knowledge of rack allocation, power utilisation, cabling and infrastructure management within data centre environments.

  • Incident and Problem Management: Ability to investigate complex technical issues, lead incident recovery activities and implement preventative solutions.

  • Systems Installation and Maintenance: Experience coordinating complex infrastructure installations, upgrades and decommissioning activities.

  • Change Management: Understanding of technical change processes, risk assessment and operational governance.

  • Service Availability and Performance: Ability to assess infrastructure reliability, maintainability and serviceability while identifying opportunities for improvement.

  • Technical Documentation: Experience producing infrastructure architecture documentation, operational procedures and technical standards.

  • Stakeholder Engagement: Ability to provide technical guidance and collaborate with project teams, business representatives and technical specialists.

  • Project Coordination: Capability to manage technical deliverables, resources and schedules within established project management frameworks.

Essential Criteria:

  • Availability management level 4: Analyses service and component availability, reliability, maintainability and serviceability. Contributes to the availability management process and its operation.

  • IT infrastructure level 4: Provides technical expertise to enable the correct application of operational procedures.

  • Problem management level 3: Investigates problems in systems, processes and services. Assists with the implementation of agreed remedies and preventative measures.

  • Programming/software development level 2: Designs, codes, verifies, tests, documents, amends and refactors simple programs/scripts. Applies agreed standards and tools to achieve a well-engineered result.

  • Systems design level 4: Designs system components using appropriate modelling techniques following agreed architectures, design standards, patterns and methodology.

  • Systems installation and removal level 4: Undertakes or supervises complex installations and de-installations of systems or components, including handover to the client. Schedules installation work around client priorities and resource availability. Ensures adherence to established safety and quality procedures.

Desirable Criteria:

  • Demonstrated experience in coordinating resources and accurate recording of effort.

  • Demonstrated experience in producing technical documentation and data centre management or ICT infrastructure support.

  • Proven ability to work within a structured ICT and project management governance framework and deliver results that adhere to relevant Commonwealth standards and policies.

  • Experience with design and delivery of ICT infrastructure projects, data centre and equivalent spaces.

How to apply:

Please submit your application including your resume and a completed application form addressing the essential and desirable criteria. Ensure your application highlights your experience and any relevant certifications.