Job Description

Job Title: Associate Customer Support Officer

Security Clearance: None

Duration: Initial 2 months with 1 x 12-month extension

Industry: Information Technology

Functional Expertise: Administration / Customer Service

Sub-functional Expertise: Certification and Records Support

Location of work: Coffs Harbour, NSW

Working arrangements: Onsite

Closing date: 9AM Friday, 25 April 2025

Description:

Our client is seeking an Associate Customer Support Officer to support certification processes for domestic seafarers. The successful candidate will work closely with the Certification Officer – Seafarer and key stakeholders, including industry groups and other internal divisions. This role plays a vital part in the administration of certification in accordance with Marine Order 505 and in providing clear and timely support to stakeholders.

Responsibilities:

• Enter and maintain accurate data in customer records systems for domestic (near coastal) applications

• Lodge, assess, and process certification applications

• Verify certificates of competency issued domestically and internationally

• Interpret and apply legislative instruments, procedures, and qualification instructions

• Provide verbal and written support to stakeholders to promote compliance and understanding

• Identify and implement process improvements and contribute to change management

• Assist Seafarer Certification Services (SCS) teams across regional offices as required

• Participate actively in team meetings and organisational initiatives

• Uphold organisational values and code of conduct

Requirements:

• Experience using Microsoft Office suite

• Strong commitment to delivering quality outcomes on schedule

• Familiarity with computerised records management systems (preferably Content Manager)

• Proven administrative experience and/or relevant qualifications

• Strong numerical, written, and verbal communication skills

• Ability to explain complex information to a diverse audience

Key Capabilities:

• Attention to detail

• Ability to interpret complex data

• Teamwork and collaboration

• Initiative and motivation

• Clear written and verbal communication

Essential Criteria:

• Attention to detail. Ability to interpret complex data. Displays high work ethic to completing workload in a team environment. (Weight: 30%)

• Teamwork and collegiate environment. Supporting others and contributing ideas. (Weight: 30%)

• Shows resilience and motivation (Weight: 20%)

• Be clear and accurate in written and verbal communication. (Weight: 20%)

How to apply:

Please submit your application including your resume and a completed application form addressing the essential criteria. Ensure your application highlights your experience and any relevant certifications.